Social Media

Are you ready?

Posted on June 9, 2008. Filed under: Marketing, Social Media |

The Hyperconnected: Here They Come! is the name of a new IDC study of global communications habits commissioned by Nortel. They interviewed 2400 working adults in 17 countries. This will have implications on how business is being conducted as this group expands at a rapid pace and travel will certainly be affected. Their demands on the user experience will be higher than those of the less connected. They will also very likely be more willing to post their comments and reviews, good or bad, to their social network and beyond.

The study can be downloaded from the article page. Better get ready!

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CondeNast is moving into the blogosphere

Posted on April 24, 2008. Filed under: Marketing, Social Media, Travel |

according to this TechCrunch post CondeNet Tries To Blogify Concierge.com buying HotelChatter and jaunted from SFO Media.

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Looks like an attempt to capitalize on the expanding social media scene that might have led to a decline in traffic to their Concierge.com main site. The two blogs will also give them more media inventory to sell as the article mentions. It’s another move of main stream media in the direction of the social web where the conversation is taking place.

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Can user-generated content generate revenue?

Posted on April 21, 2008. Filed under: Marketing, Social Media | Tags: , |

is the question asked in this eMarketer article, which also says that UGC is no longer a fad, with 77 million creators in 2007 growing to 108 million in 2012 and the consumers of this content from 94.1 million to 130.1 million. Beyond the advertising revenue question, what these numbers represent is a huge audience of consumers of products and services across all industries engaged in a conversation about these products and services. It doesn’t take too much imagination to understand the power and influence over purchasing decisions this will have. It also shows how challenging it will be for marketers to work successfully in this type of marketplace.

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Good advice on how to market to bloggers

Posted on April 21, 2008. Filed under: Marketing, Social Media | Tags: , |

can be found in this Marketing to Bloggers piece on eMarketer. Especially useful is this part from Peter Rojas

* Most important, there must be a fit between the product and the subject of the blog.
* Avoid shooting e-mails and press releases to bloggers. It is more effective to become familiar with a blog and get to know the writer behind it.
* Give a product to a blogger as an exclusive and allow the blogger time to work with it.
* Provide bloggers with links to more information, such as product images and updated information.

the old PR agency approach won’t work, although many haven’t realized this yet, judging from the number of emails I get telling me about some travel related news that might be interesting for the traveling public but not industry professionals who are the audience I’m trying to reach.

Interesting statistic included in the story: 49% of “market leaders” are using social networking and blogs vs. 31% and 21% respectively for “non-leaders”. Just shows that some get it and some don’t!

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Great lessons for our industry

Posted on April 18, 2008. Filed under: Social Media, Uncategorized, Web2.0 | Tags: , , , , , |

are contained in this interview with CNN’s King on Obama’s iCampaign on Always On

and it’s not the politics he talks about which is important but his comments about the new media world we live in and how it affects every facet of communication. The situation he describes that the traditional media finds itself in, applies to any industry. The lesson to be learned is that it’s about the conversation that influences peoples opinion about issues or products or services, and how you get involved in it. He repeatedly makes the remark that you can’t fight it or ignore it. It’s the exact same message I’ve been telling on this blog since day one. Great commentary from a real media professional.

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How not to market on the web

Posted on April 17, 2008. Filed under: Marketing, Social Media | Tags: |

could be the subject line for this study quoted in Micro Persuasion stating that One Billion Dollars in Internet Advertising is Wasted by display ads visible to about 70% of web users but only seen by about 25% because the ads are displayed “below the fold” requiring people to scroll down a web page.
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This doesn’t surprise me as these ads, like the original banners, are no different from interruption advertising in print or on TV without the relevancy of search ads. This tired approach is no longer effective in any media. We live in an age of permission based marketing and if the web is used as an interruption tool advertisers can’t really expect better results.

It’s one more indicator that web based marketing has become more complex and to be effective needs to consider the effect of social media and networking on the buying behavior of today’s audience. As this chart here shows, the growth in online advertising over the next five years will be considerable but to be effective it has to take advantage of what the web has to offer to increase effectiveness.

Just to slap more ads including rich media ads won’t bring the necessary ROI unless they are relevant to the content and compelling.

This is a key message traditional marketers need to understand as they shift more of their marketing budgets to the web.

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Who can you trust?

Posted on April 15, 2008. Filed under: Marketing, Social Media, Travel2.0 | Tags: , |

seems to be a question travelers should ask themselves after reading Secrets of Lonely Planet in Gulliver, the new travel related blog by the Economist.com. The publishers, of course, claim that this is an isolated incident but who are we to know for sure. The episode shows that the traditional media are challenged by user generated content and traveler reviews that are spreading across the web with great speed. Who the most trusted sources are has always been clear, it’s relatives and friends with a personal experience about a certain destination or hotel but now peers from your wider social network who can easily post their first hand opinions on the web with multi-media to boot, are becoming increasingly important and influential as well.

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Keeping it real…..fake

Posted on April 4, 2008. Filed under: Marketing, Social Media |

These social media marketing “don’ts” described in a post on the MarketingExperiments blog are a great follow-on to my last post about corporate blogs, or in this case communications in general. It all comes down to honesty and openness. In today’s world it just about becomes impossible to fake it and stay successful in any business.

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Hyatt goes social

Posted on March 29, 2008. Filed under: Marketing, Social Media, Travel2.0 | Tags: , |

with yatt’it a new community site offering a number of interesting features such as tips by their local concierges that complement visitor comments. There is also integration with FlightStats for flight, airport and weather information. Their frequent guests can register with an existing Gold Passport ID, or users sign-up for one. This is an interesting way to create a database of potential new customers, in addition to a more active engagement with their existing loyal members. Overall a pretty good effort at joining the conversation.

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Distinction Between Bloggers, Journalists Blurring More Than Ever

Posted on March 3, 2008. Filed under: Social Media, Travel2.0, Web2.0 |

MediaShift Digging Deeper::PBS deals with the topic the panel I’m on at the PhoCusWright Blogger Summit at the ITB in Berlin will address.

The title is journalists vs. bloggers, by itself a misnomer, as the lines have blurred between what used to be until quite recently very different categories as the article makes very clear. Like so much else, the role of journalists has been affected by how the web develops and this will very likely continue to be the case. The conversation continues……

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